Privacy Policy

1. Introduction

Cristal Patrimao ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our data analysis tools. This Policy describes the categories of information we may collect, how that information is used, the circumstances under which it may be shared, and the choices available to you regarding your information.

By accessing or using our website, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please discontinue use of the site.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website:

Information you provide directly: Name, email address, and any other details you submit through contact forms, lead forms, or account registration.

Automatically collected information: Technical data such as IP address, browser type, device information, pages visited, referral source, and timestamps, typically gathered through cookies or similar technologies.

Communications: Records of correspondence if you contact us directly, including the content of your messages and our responses.

3. How We Use Information

Information collected may be used to:

— Provide, operate, and maintain our website and tools;
— Respond to inquiries and provide customer support;
— Improve website functionality, content, and user experience;
— Send administrative or informational communications, where permitted;
— Monitor usage patterns and analyse aggregate trends;
— Comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to recognise returning visitors, remember preferences, and gather analytics about site usage. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

6. Sharing of Information

We do not sell personal information. We may share information with:

— Service providers who perform functions on our behalf, such as hosting, analytics, or email delivery, under appropriate confidentiality obligations;
— Professional advisors, where necessary for legal or compliance purposes;
— Authorities, where required by law, regulation, or legal process;
— A successor entity, in connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Depending on how our services and infrastructure providers operate, information may be processed or stored outside of the country in which you are located. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any such rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please reach out via the contact details listed on our Contact page.